RETURN AND EXCHANGE POLICY

Last Updated: February 10, 2025

Thank you for shopping at The Fashion Shack.

We value your trust and strive to ensure you are satisfied with every purchase. If for any reason you are not completely happy with your order, we invite you to read our return and exchange policy below.

INTERPRETATION AND DEFINITIONS

Interpretation

Words with capitalized initials have defined meanings as stated below. These definitions apply whether they appear in singular or plural form.

Definitions

• Goods refer to the items offered for sale on the Website.
• Orders mean a request by you to purchase Goods from us.
• Service refers to the website.
• Website refers to https://thefashionshackin.blogspot.com/
• You means the individual using the Service, or the company/legal entity on whose behalf the individual is using the Service.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you're not satisfied, you may return the item for a refund or exchange, subject to the conditions below:

• Products purchased from physical stores cannot be returned.
• Items marked as “Non-Returnable” or Branded products are not eligible for return.
• All other items purchased online are eligible, provided they meet the return criteria.

REFUND POLICY

To qualify for a refund:

• The product must be returned within 7 days of the purchase date.
• The item must be unused, undamaged, and returned in original packaging.
• Original tags (if applicable) must be included.
• Receipt or proof of purchase must be provided.

Refund Process

Once we receive and inspect your return:

• Refunds are processed within 3–5 working days.
• Refunds can be made to your Bank Account or UPI ID.

Bank Transfer Details:

• Bank Name:
• IFSC Code:
• Account Holder Name:
• Account Number:

For UPI Refunds: Please share your UPI ID and name (e.g., ayush123@upi or your mobile number linked to UPI).

EXCHANGE POLICY

You may exchange your product for a different size or color, subject to availability. Exchanges are accepted within 7 days of purchase only.

Exchange Conditions:

• Item must be unused, undamaged, and in original packaging.
• Original tags must be intact.
• Receipt or proof of purchase must be provided.

Note: Only one exchange per item is allowed. Products marked as gifts or sold as bundles are not eligible for exchange or return.

HOW TO INITIATE A RETURN OR EXCHANGE

To request a return, refund, or exchange, contact us via:

Email: thefashionshack2@gmail.com

You will be updated about the return status via email.

PAYMENT OPTIONS

• Cash on Delivery (COD): Available in select serviceable pin codes only.
• UPI / Google Pay (GPay):
  • Name: Ayush Agarwal
  • Brand: Interio Winterio by Ayush Agarwal
• Bank Transfer:
  • Bank Name: Bandhan Bank
  • IFSC Code: BDBL0002137
  • Account Holder Name: Ayush Agarwal
  • Account Number: 50220030940407

If you have any further queries, feel free to reach out. We're here to ensure a smooth and pleasant shopping experience.